Q and A 

What is the Cloud?

Is my cloud-based backup system (Dr. Backup) safe and secure?

What is Malware?

Why would I need a professional to manage my technology at home?

What are the benefits of hiring a professional to manage my business technology?

What are the basic services an IT professional can provide?

Will Hiring an IT professional make me more secure when utilizing technology?

How can I prevent myself from being hacked?

How do I know if my information is secure online?

What are the main options I should focus on when purchasing a new computer?

Can Computer Solutions of Freehold aide me when purchasing technology for my business?

Why is Data Backup so important?

Does data recovery work 100% of the time?

What damage can a computer virus cause to my computer?

Should I purchase a surge protector for my technology?

Should I trust calls from people claiming that they are a Windows/Apple support team?

Do computers need regular maintenance?

How do I know if I should upgrade my system?

What are some signs that my computer needs to be repaired?

How do I know it is time to purchase a new computer?

What’s the difference between a desktop, laptop, and a notebook?

What are some signs that my computer has a virus?

What is a firewall and do I need one?

 

What is the Cloud?

It really is just another name for The Internet. Various companies, Microsoft (One Drive), Dropbox, Box, Amazon (Cloud Drive) and Google (Google Drive) offer Cloud Storage - a place you can store your information on the Internet with accessibility all over the world.

 

Is my cloud-based backup system (Dr. Backup) safe and secure?
Yes! Dr. Backup encrypts your data to HIPAA standards and only you and we (Computer Solutions) have the encryption key.

 

What is Malware?

Malware is another way to say Malicious Software. Viruses, Spyware, Adware, Trojans, Boot Sector viruses are all types of Malware.

 

Why would I need a professional to manage my technology at home?

Professional guidance is important when dealing with any type of technology that utilizes sensitive information online. If you are taking part in services such as online banking or online shopping, then you will need a professional to ensure that your sensitive information is secure from hackers.

 

What are the benefits of hiring a professional to manage my business technology?

We can ensure that your systems are running properly at all times, optimize your technology and network for your business needs, and ensure that your sensitive information is secure at all times.

 

What are the basic services an IT professional can provide?

Basic services can include setup, troubleshooting, virus protection, virus removal, data backup, data recovery, and more!

 

Will Hiring an IT professional make me more secure when utilizing technology?

Absolutely. A professional can locate vulnerabilities and implement services to ensure your system is secure.

 

How can I prevent myself from being hacked?

Always be skeptical of links, emails, and website downloads. If there is ever a time when you are unsure if something could be suspicious, consult a professional.

 

How do I know if my information is secure online?

The only way to know for sure is to have a professional analyze your system and have additional protection added to your current technology.

 

What are the main options I should focus on when purchasing a new computer?

You should focus on RAM, processors, and hard drive type/capacity.

 

Can Computer Solutions of Freehold aide me when purchasing technology for my business?

Absolutely! We can analyze your current technology and then consult with you in order to provide the best technology for your specific business needs.

 

Why is Data Backup so important?

Cyber-crime and computer malfunctions can happen at any moment which could result in a loss of all of your data. If you backup your data, then you won’t have to worry about files that are lost forever after a hack or malfunction.

 

Does data recovery work 100% of the time?

While data recovery is very effective, unfortunately it is not 100% effective. There are rare circumstances in which the data cannot be recovered which is why implementing a reliable data backup system is very important.

 

What damage can a computer virus cause to my computer?

There are many different types of viruses that can easily infiltrate an unprotected system. The damage can be as insignificant as slower download speeds to side effects that are severe enough to require the entire device to be replaced.

 

Should I purchase a surge protector for my technology?

Yes, it is highly recommended.

 

Should I trust calls from people claiming that they are a Windows/Apple support team?

NO. Always consult a trusted professional or call Windows/Apple yourself to ensure that the support call is legitimate.

 

Do computers need regular maintenance?

Yes, computes will need to be regularly maintained through virus/malware scans, basic cleaning, updating, and more.

 

How do I know if I should upgrade my system?

Many computers will automatically download and install updates without the user approving them. However, there are more complex updates that you may need to consult with a professional prior to upgrading it.

 

What are some signs that my computer needs to be repaired?

Strange noises, damaged/missing/corrupted files, boot problems, random crashes, overheating, and power issues are common signs that a repair is needed.

 

How do I know it is time to purchase a new computer?

The following are common signs that a replacement, instead of a repair, is needed:

  • Software runs or loads slowly, indicating a slow processor or insufficient memory
  • Frequent hard drive activity, caused by insufficient memory or a full drive
  • Cannot use the latest software due to hardware limitations, such as insufficient memory or a slow processor
  • New hardware is incompatible with your system or your system is missing the required connections
  • Cannot install the latest operating system, due to processor, hard drive or memory limitations
  • Computer crashes or freezes often due to malfunctioning hardware
  • Computer is physically damaged or hardware is not working properly
  • Hard drive is corrupting data or the operating system indicates the drive is damaged
  • Security updates are no longer available for your operating system, or important programs such as antivirus or firewall software cannot run without upgrading the operating system.
  • Video card cannot run the latest game, video or graphics software

 

What’s the difference between a desktop, laptop, and a notebook?

The term desktop refers to a stationary computer that includes a desktop tower and an external keyboard, mouse, and monitor. Laptops tend to be larger than notebooks and have screens between 14 to 19 inches. Notebooks tend to be smaller than laptops and feature screens ranging from 10 to about 14 or 15 inches.

 

What are some signs that my computer has a virus?

Poor performance, unusual advertisements/warnings, disabled security software, altered search/home page settings, and unfamiliar programs are very common signs of a virus.

 

What is a firewall and do I need one?

A firewall is a great way to protect yourself from hackers. Along with an antivirus program, most security experts recommend at least a basic firewall to keep your computer secure, regardless of whether you are a home or a business user. A firewall can be a program installed on your computer, software integrated into your router, or a standalone piece of hardware that is installed on your network.