Windows 10 users need to stay alert! When browsing the internet, pay close attention to what you click on. Any entity that claims to be from Microsoft, such as Windows 10 Help Desk, and offers to work on your computer, should be viewed with skepticism. If something pops up, or you receive an e-mail claiming to be Microsoft and request a credit card number, home address, or phone number, then just close out or delete the e-mail. Also, do not give remote access to your computer to anyone whom you do not know! Microsoft would never ask for personal information over the Web in any insecure way, especially through an e-mail or a pop-up.
One of the biggest perpetrators of computer scams is remote access. If you give remote access to someone, then you essentially give someone in another location access to your computer from their computer. Once they are allowed into your computer, they can see everything on your computer from their screen, they can access anything and you cannot see what they are doing. Your files, pictures, secure documents, and information are at risk once that person has access to your computer. They can steal all sorts of information, such as credit card numbers, phone numbers, and addresses. And, after they take what they want, then they can infect your computer with viruses or malware, which cause your system to be unusable and leads to costly repairs.
So, to save worry, time, and trouble, pay attention to what you click on when you are online. Do not trust anything that isn’t from Microsoft, and do not give out your personal information over untrusted e-mails or online forms, especially if they want to charge money. Most importantly, do not give remote access to anyone you do not know who claims they can fix an alleged problem with your computer.